How can we help? 💬
Everything about running group cards that sign themselves — from your first CSV import to gift cards inside the envelope. New here? Start free and follow along.
🌱 Getting started
What Group Cheers is and your first five minutes in it.
- What is Group Cheers? Group greeting cards for teams — signed by everyone, delivered on the day.
- Open a card right now (quick cards) Thought of it this morning? One screen and the card is collecting signatures.
- Your first campaign in five minutes Occasion → design → rules → audience → test → activate.
- Adding members and teams Add people yourself or let them join through a link — no member accounts, ever.
- Occasions and events Occasions are the kinds of days; events are each person’s actual dates.
📅 Creating campaigns
The wizard, mediums, windows, testing, and the approval queue.
- The campaign wizard, step by step Every step saves as you go — leave and come back anytime.
- Email, SMS, WhatsApp or Slack? The medium is per campaign — each campaign picks how it reaches people.
- Signing windows, reminders and delivery Cards open early, remind stragglers, seal, and deliver at the right local moment.
- Testing, activation and “audience overlaps” Why activation is gated, and what the exclusivity message means.
- Moderation, private messages and replies Content watches hold problems for you; signers can go private; celebrants can reply.
- Reviewing, releasing and discarding cards Held cards wait for you — view the exact card, then decide.
- The undo window: pause a card up to 15 minutes before it sends A configurable pause with a visible Undo — accidental sends and spoiled surprises, caught.
✍️ Signing cards — for members
Everything signers and celebrants need. No account required for any of it.
- How do I sign a card? Open your personal link, add your message, done — you can edit until it seals.
- Photos, GIFs, voice notes and video What you can add depends on the campaign — the composer shows your options.
- Making your message just for them Toggle "Just for them" and only the celebrant will ever see it.
- Lost or expired signing link? Ask the organizer — they can resend or hand you a fresh link in seconds.
- Reporting a signature See something that doesn’t belong? Flag it — the organizer decides.
- You received a card 💌 Open your link, break the seal, enjoy — it’s yours to keep.
- Saying thanks — replying to signers Thank one person privately or everyone at once, right from your card.
- Keeping your card forever Save a PDF of every message, and download all photos and recordings as a ZIP.
💬 Slack integration
Celebrations in the channel where your team already lives.
- Connecting Slack Two channels, two jobs — connect each with one "Add to Slack" click.
- What posts where Celebration posts are public-safe; organizer alerts are for organizers only.
- Personal DMs (Pro) Signing invites and reminders as private Slack DMs with each person’s own link.
- Slack as a campaign channel Pick "Slack DMs" as the medium — per campaign, not all-or-nothing.
- Reconnecting and disconnecting If Slack access is revoked we tell you — reconnect with one click.
🔗 Join links
Let people add themselves — with your rules and your approval.
💳 Plans & billing
What each tier unlocks and how the money side works.
📥 Members & data
Get your whole directory in — spreadsheets, join links, and what members can manage themselves.
- Import employee birthdays from Excel or CSV Map your columns once — members, teams and celebration dates all land together.
- Find who is missing birthday dates before a campaign runs The Members page shows exactly who would be skipped, and why.
- The member portal: employees see their cards & manage their occasions Cards forever, skip-a-cycle, full opt-out, and birth-year privacy — one email code.
🎁 Gift cards
Real value inside the card — the celebrant picks their own brand.
🛟 Troubleshooting
The four questions we hear most, answered.
- Invitations not arriving? Check spam first, then resend or hand over the link directly.
- “Activation blocked — audience overlaps” Someone in this audience is already covered for this occasion.
- “This link is no longer valid” Links rotate on resends and die when the card seals — here’s the decode.
- SMS/WhatsApp campaign, but people got email? That’s the safety net — usually a missing phone number.
- See who received, opened and signed — honestly Click any card for its ledger — sent, delivered, opened, signed, replied. No false "delivered".
Ready to stop chasing signatures?
Set up your team once — cards open, collect, seal and deliver themselves.
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