Email, SMS, WhatsApp or Slack?
The medium is per campaign — each campaign picks how it reaches people.
Every outbound touch (invitations, reminders, delivery) uses the campaign's medium:
- Email — the default; works for everyone with an address.
- SMS / WhatsApp — short text with the personal link. Members without a phone number on file are emailed instead, and the audience preview names them before you launch. You'll add your own mobile so the campaign test reaches you as a real text.
- Slack DMs — invitations arrive as private Slack messages with the personal link (requires the Slack integration connected and a Pro plan). Members without a matching Slack account are emailed.
Different campaigns can use different mediums — birthdays on Slack, a frontline team on SMS.